Please follow these steps to do a self-service password reset. This will reset the password for your gordonconwell.edu email, Canvas, and SONIS "Login with Microsoft" at the same time! You can also find all the details of accessing the portals and resetting your password here: password.gordonconwell.edu Password Reset Instructions Go to Outlook webmail: mail.gcts.edu Note: If you are already logged into Outlook webmail, please log out or access the link with a different browser or device. To follow these instructions, you need to reach the login page. Click Can't access your account? Choose Work or school account. Enter your gordonconwell.edu email address in the box provided. Enter the characters shown in the picture for verification and click Next. Select I forgot my password and click Next. Choose a verification/contact method from the list on the left side of the page and click Next or Email. Email: This will email the non-GCTS email address you have setup for MFA. If you don't have an address set up, you will be prompted to enter one. Follow the directions in the email you receive to verify your identity. Text/Call: A code will be sent to you to input in the box provided. App code: Open your Microsoft Authenticator app on your mobile phone, tap on your GCTS account, and input the 6-digit code you see under One-time password code. Enter your new password according to the requirements below and enter a second time to verify. Click Finish, and your password will be reset. You should now be able to log into all your GCTS portals according to the instructions on our Passwords & Portals page. Password Requirements Password is case-sensitive. Must be 12-24 characters long. No complexity requirements (only letters needed but can use numbers or symbols as well). Easy-to-remember phrases (such as a Bible verse, song lyrics, etc.) encouraged. Must not include any of the following: password, test, Jesus, Bible, GCTS Must not include part of your name or username. Must not include a common word or commonly used sequence of characters (e.g., 123 or 111). Must not reuse a password that you have used in the past. If you encounter any issues attempting to reset your password, we will be happy to reset it for you! Please report the issue here in this portal or by emailing tech@gcts.edu. Please make sure to include your student ID number if a student or alum so that we can verify your identity.

Email: Currently, as an alum, your GCTS email account is yours to keep! Canvas: Access to Canvas is not guaranteed after graduation, so we recommend you download anything you wish to retain from your course sites. SONIS: Upon graduation, you will be able to access the SONIS alumni portal rather than the student portal. Library: Alumni do retain access to limited library resources, including the "Open Access" Digital Theological Library. Here is the information about library resources available to alumni. Staff members from the library and from the alumni office can assist if needed.

This article explains how to navigate to network shared folders on Windows and Mac and how to create shortcuts or map network drives. To reach the network shared folders, you must be either: On campus and connected to the GC-Staff wi-fi network or ethernet. Off campus connected to GCTS VPN (for staff). Windows Method 1: Search Click the Windows icon in the bottom left corner of the screen or press the Windows key on your keyboard. Type the desired network location (e.g. \\ham-share\Shares). Press Enter. The file location should open in File Explorer. Method 2: File Explorer Open File Explorer. Enter desired network location in the address bar at the top (e.g. \\ham-share\Shares). You will only be able to open the folders to which you've been granted access. Create Windows Shortcut Method 1: Map Network Drive Open File Explorer. Click This PC in the left column. Click Computer in the top left of the window. Select Map Network Drive at the top of the window. Under Drive, choose any drive that does not have anything more than a letter and a colon. In Folder, type the desired network location (e.g. \\ham-share\Shares). Ensure the “Reconnect at logon” check box is checked. Click Finish. Method 2: Create Shortcut Open File Explorer. Navigate to the desired network location (e.g. \\ham-share\Shares). Right-click on the desired folder to be mapped. Select Send to > Desktop (create shortcut) to create a desktop shortcut or Pin to Quick Access to bring up the folder under Quick Access within File Explorer. Note: This option should only be used if the folder does not need to be mapped as a drive. Mac Method 1: Globe Shortcut If you are enrolled in Jamf, you can open Self Service and add the Network Shares shortcut to your Dock. The icon will look like a globe toward the right end of your dock. When you click the globe icon, it will open the shares as a whole, and you can open the folder you need. If you are not enrolled in Jamf, do not want to use the shortcut, or need to open more than one server, use the Finder method below. Method 2: Finder Open Finder. Press Command-K or navigate to Go > Connect to server... This will open the Connect to Server window. Type one of the following addresses to reach your campus share: smb://ham-share.gordonconwell.edu/shares/ smb://bos-share.gordonconwell.edu/shares/ smb://cha-share.gordonconwell.edu/shares/ smb://jax-share.gordonconwell.edu/shares/ You may also click the + sign to add them to your favorite servers.

To access your shared folders located on the GCTS shared drive while using a network other than the GCTS network, you must run FortiClient VPN and log in using your GCTS credentials. To do so, please follow these steps: Make sure you are not on the GCTS Ethernet or wireless network. Make sure you are on another stable internet connection. Windows: Run FortiClient VPNwith any of the following methods. If you have a FortiClient VPN desktop shortcut, double-click it. Type "FortiClient" in the search bar / start menu at the bottom left of the screen. Click the "Show hidden icon" symbol "^" at the bottom right of the screen and then click the FortiClient VPN shield icon. Mac: Run FortiClient VPNwith any of the following methods. Click the FortiClient VPN shield icon in the menu bar, toward the top right of the screen. Type "FortiClient" in the Spotlight search. Select the FotiClient app from your Launchpad. Select the FortiClient app from your Applications folder. Enter your GCTS username and password. Do not enter your full GCTS email address.   Now you should be able to access the GCTS shared drive.

NOTE: If you already have the Microsoft Authenticator app downloaded on your phone please open the app and skip to step #6. On your phone or mobile device, open the App Store (on iPhones) Or the Microsoft Store (on Android phones) Search for "Microsoft Authenticator" in the search bar of the application, and download the app with the following logo: Open www.concursolutions.com Enter GCTS full email, hit next Enter your CONCUR password, hit next In the Microsoft Authenticator app, tap "Verified IDs" on the bottom right of the app Scroll down and tap "Scan QR code" Hold the phone up to the monitor and scan the QR code that appears on Concur screen This will add the SAP Concur account on your phone Enter the 6 digit code from the app into the specified box in the web browser

Instructions for users who DO NOT have the Microsoft Authenticator app on their phones, or do not have an app-capable phone. Using Google Chrome as the web browser, open a new window Click the link here. After the new window pops up, click on the blue "Add to Chrome" button: On popup window, click "Add extension": Click on the browser extension icon (looks like a puzzle piece, to the right of the URL bar): Next to the label "Authenticator," click the thumbtack symbol:  Now, navigate to www.concursolutions.com making sure to use Google Chrome as the web browser Enter GCTS full email, hit next Enter CONCUR password, hit next At the screen with the QR code, click on the Authenticator app extension (looks like a mini QR code, to the right of the URL bar) Click the icon that looks like a square box that has a line through the middle (to the left of the pencil icon) Now, using your mouse click and drag a box around the QR code on the screen. This will populate a 6 digit code. Manually type (do not copy and paste) the 6-digit code provided into your browser into the Concur window. Please note that this code changes every 15-20 seconds. If you forget the code, or if you suspect you missed the 15-20 second time window, simply click on the extension icon and it will display the correct code. Once you have typed in the 6 digit code, hit enter.

If a user reports seeing the following error, these are the possible scenarios which can cause an error and also resolve it: Scenario 1: User has not added their SAP Concur account on an authenticator app or browser extension and is entering the manual key in the Authentication Code field. The Authentication Code field is where you should enter the six-digit code generated by the Authenticator app AFTER you have added the account in the authenticator app using the key provided by SAP Concur.   To set up 2FA, you should download an authenticator app (if you don't have one already) and add an account within the authenticator app, using either the QR code or the manual key. After the account is added, the authenticator app will display a six-digit code that you should copy and enter in the Authentication Code field in the SAP Concur Sign In page. For resources on setting up 2FA, please read: How Do I Set Up Two-Factor Authentication (2FA)?   Scenario 2: The code you are trying to enter has already expired. The authentication code is time-based and expires every 30 seconds. Please make sure that the authentication code entered is still active in the Authenticator app.   Scenario 3: The time on the user's mobile device is not synchronized. Please follow the steps below to fix this issue: iOS devices: On your iPhone, go to Settings Scroll down, then select General Scroll down, then select Date & Time Select Set Automatically to true Close and reopen the Authenticator app Enter the authentication code shown on the app Android devices: Go to the main menu of the Authenticator app Select the three dots in the top right corner Select Settings Select Time correction for codes Press Sync now The message displayed will confirm if the time has been synchronized or if it was already correct Close and reopen the Authenticator App Enter the authentication code shown on the app If you are using an Android device and the Google Authenticator app, please follow these steps: Go to the main menu of the Google Authenticator app Click the three dots in the upper right corner Select Settings Select Time correction for codes Select Sync now The message displayed will confirm if the time has been synchronized or it it was already correct Close and reopen the authenticator app Enter enter the authentication code in to SAP Concur again   Scenario 4: The time on the user's laptop or computer is not synchronized.   When using the Google Authenticator extension for Google Chrome, first be sure you have pinned the Authenticator app so it is more easily accessible. Once pinned, follow these steps: Click the Authenticator icon to open the extension When the Authenticator opens, click the cog wheel icon in the upper-left corner to open settings Click Sync Clock with Google Click Allow to give permission to "Read and change your data on www.google.com on the pop-up if shown (Optional) The message displayed will confirm if the time has been synchronized   Scenario 5: The user has simultaneously opened the 2FA enrollment page in more than one browser window and added the account using the QR code or secret key from the first window that was opened. Every time you open the Enroll in 2FA page, we initialize the 2FA secret on the database and a unique QR code and secret key are displayed. However, we only honor the latest initialized secret. Therefore, if you opened the Enroll in 2FA page in two different browsers or in a browser and in the mobile app, the only QR code and manual key that will work will be the ones from the page that was opened last. If that is the case, you should delete the account you had created in the authenticator app or extension, and add a new account using the latest generated QR code or manual key. Scenario 6: User is entering a space between the first three and last three digits of the six-digit code.   There should not be any space in the six-digit authentication code field. Remove any spaces, then try again.   If none of the above scenarios fix your issue, please try to delete the account you had created in the authenticator app or extension and add a new account to troubleshoot the issue. In addition, you can also try to uninstall the authenticator app and install it again

If you were using the Microsoft Authenticator app for multi-factor authentication (MFA) and just got a new phone, IT will need to clear out the old authenticator app on the admin side and have the system ask you to re-register for MFA with your new phone. Please open a ticket via this link and select IT as the workspace, or email us at tech@gcts.edu for assistance! After we have cleared out the old app and required re-registration, the next time you log into your Gordon-Conwell email, it will prompt you to set up MFA anew. If you are using the Microsoft Authenticator option, it will provide the QR code to scan with the your authenticator app on your new phone. You may need to delete the old Gordon-Conwell account in the Microsoft Authenticator app. If so, please follow these steps. Here are the original MFA setup instructions for your reference: https://www.gordonconwell.edu/technology-services/blog/mfa/